Privacy Policy

1. Introduction

Avenues Clinic - Medical Investments Limited ("we", "our", or "us") is committed to protecting the privacy and confidentiality of all personal and medical information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, gender, contact details (phone, email, address), national ID or passport number.
• Medical Information: Medical history, diagnosis, treatment records, lab results, prescriptions, and imaging reports.
• Financial Information: Insurance details, billing information, and payment records.
• Website Usage Data: IP address, browser type, pages visited, and other analytics data collected through cookies.

3. How We Use Your Information

• To provide medical care and treatment services
• To process appointments, bookings, and payments
• To communicate with you regarding your care, appointments, or enquiries
• To comply with legal and regulatory requirements
• To improve our services, facilities, and website experience
• To share information with your medical aid or insurance provider for claims processing

4. Data Protection & Security

We implement appropriate technical and organisational measures to protect your personal and medical information against unauthorised access, alteration, disclosure, or destruction. Access to patient records is restricted to authorised medical and administrative personnel only.

5. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

• Healthcare professionals involved in your treatment (with your consent)
• Medical aid societies and insurance providers for claims processing
• Laboratories and diagnostic service providers
• Regulatory bodies as required by Zimbabwean law

6. Your Rights

You have the right to:

• Access your personal and medical records
• Request correction of inaccurate information
• Request restriction of processing in certain circumstances
• Withdraw consent for non-essential communications

7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You may disable cookies through your browser settings, though some features may not function properly.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us: